To ensure your enquiry is dealt with quickly, please contact the correct area within OSR.
General enquiries
If you are writing to us (email, post or fax), please provide:
- your full name and contact phone number
- the name of your organisation and your position within it (if applicable)
- your transaction number, reference number or UIN (if you’re enquiring about a matter you have already lodged).
We will reply as soon as possible.
Duties, taxes and royalties
- Duties
-
Your questions may already be answered in our web pages on duty rates and exemptions and concessions.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas)Post
GPO Box 2593,
Brisbane Qld 4001 - Payroll tax
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Your questions may already be answered in our web pages about taxable wages, grouped employers and exemptions, thresholds and rebates.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas)Post
GPO Box 2248,
Brisbane Qld 4001 - Land tax
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Your questions may already be answered in our web pages about land tax and taxable values.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas)Post
GPO Box 2476,
Brisbane Qld 4001 - Royalty
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Your questions may already be answered in our web pages on returns and payments and royalty rates.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas)Post
GPO Box 5806,
Brisbane Qld 4001 - Gambling taxes
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Enquire about the payment of gambling taxes.
For all other enquiries, including tax rates, policies and the regulation of the gambling industry in Queensland, contact the Office of Liquor and Gaming Regulation.
Buying a home
-
Your questions may already be answered in our web pages on eligibility and applying for the grant.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas)Post
GPO Box 953,
Brisbane Qld 4001 -
See Treasury's Building Boost website for more information.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas)Post
GPO Box 5273,
Brisbane Qld 4001 -
Find out more about land tax clearances.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas)Post
GPO Box 2476,
Brisbane Qld 4001
OSRconnect
- OSRconnect issues
-
Enquire about our online lodgement system for duties and payroll tax, or report any issues with accessing or using OSRconnect. Your questions may already be answered in our online lodgement essentials web page.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas)Post
GPO Box 2475,
Brisbane Qld 4001 - Change my details
-
You may be able to change your details yourself—see our Updating your details in OSRconnect eLearning tutorial for more information.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas)Post
GPO Box 2475,
Brisbane Qld 4001 - Password reset
-
Request a new password for OSRconnect.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas)
Payments
- Payment plans
-
Your questions may already be answered in our instalment options web page.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas)Post
GPO Box 139,
Brisbane Qld 4001 - Debt management
-
Your questions may already be answered in our unpaid tax interest (UTI) and penalties web page.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas)Post
GPO Box 139,
Brisbane Qld 4001 - Return/transaction payments
-
Send payments for returns or transactions to the address below.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas)Post
GPO Box 2475,
Brisbane Qld 4001
Enquiries
- General enquiries
-
Contact us using the details below.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas) - Corporate mail
-
This address is for general correspondence only—do not send payments or lodgements to this address.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas)Post
PO Box 15931,
City East Qld 4002 - Service of documents
-
Certain officers are authorised to accept, on behalf of the Commissioner of State Revenue, documents served in legal proceedings.
Call us to arrange a time to effect personal service on one of the officers delegated to accept service on the Commissioner's behalf.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas) - Natural disasters
-
Enquire about extensions and payment arrangement options if you have been affected by a natural disaster.
Phone
1300 300 734 (Australia)
+61 7 3227 6044 (Overseas) - Website feedback
-
Provide feedback on our website
(e.g. compliments, suggestions for improvement).
Confidential and compliance issues
- Anonymous tip-off line
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Inform us of a person or entity not complying with state tax law. Information you submit is confidential.
- Complaints
-
We welcome your feedback to help improve our service. If you wish to make a complaint in writing, complete a complaint form.
- Right to information
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Find out more about information available under the Right to Information Act 2009.
To request access to information that is not normally publicly available, see Treasury's right to information web page. - Investigations
-
Your questions may already be answered in our auditing process web page.
Service centre locations
Branches
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Townsville
Level 7, Suncorp Building
61–73 Sturt StCashier hours—8.30am – 4.00pm
Counter hours—8.30am – 4.30pm
-
Rockhampton
Level 3, State Government Building
209 Bolsover StCashier hours—8.30am – 4.00pm
Counter hours—8.30am – 4.30pm
-
Brisbane—Queensland Government Service Centre (QGSC)
33 Charlotte St
Counter hours—8.30am – 4.30pm
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Cairns—Queensland Government Service Centre (QGSC)
5B Sheridan Street
Counter hours—8.30am – 4.30pm
-
Maroochydore—Queensland Government Service Centre (QGSC)
12 First Avenue
Counter hours—8.30am – 4.30pm
Service centres contact details
- QGSC (Brisbane, Cairns, Maroochydore)
-
Phone
1300 300 734 (within Australia) +61 7 3874 4088 (international)Post
PO Box 15931,
City East Qld 4002 - Rockhampton
-
Phone
1300 300 734 (within Australia) +61 7 3874 4088 (international)Post
PO Box 1276,
Rockhampton Qld 4700 - Townsville
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Phone
1300 300 734 (within Australia) +61 7 3874 4088 (international)Post
PO Box 988,
Townsville Qld 4810